ADI BENJO Shipping and Return policy 2020

Customer services

For further information, please email
For styling consultation, you can also chat with us on WhatsApp through +972.523824244,

Monday-Friday, 07:00 am to 12:00 pm EST.

Terms and conditions

All orders are shipped through UPS and DHL, insured for the value of goods.
We are unable to re-route packages once they have been shipped. Please check all shipping details carefully before submitting your order.
Delivery times do not include weekends or holidays.
We are unable to deliver to PO box addresses.
All items are quality assured and checked for any faults before shipping.
If you have any concerns or questions when receiving your shipments, please email

ADI BENJO services

1. Standard customizing - starting from $55.
Pieces will be customized to your choice of: fabric type, color, and garments length.

For any additional requests, please email us.
We are here to customize the garment to your needs.

2. Non-standard customizing - starting from $800.
We can apply other design changes to all of our pieces for an additional cost.

3. Bespoke - starting from $2,500
If you love our style but haven't found exactly what you want, we offer a fully bespoke service to create your dream piece. This includes design consultations with Adi, detailed sketching, and fabric selection, (followed by fittings and final alterations, if required).
(Please sign: ADI BENJO bespoke Terms & Conditions 2020 and email to

In-stock pieces and orders canceled within 14 days are eligible for a full refund.

All custom pieces (bespoke) or pieces that have been altered and personalized are not eligible for a refund or exchange. Such sales are final.

  • Our current carriers are DHL Express and UPS (‘Fetchy’).

  • Basic insurance is applied automatically to every delivery.

  • Shipping costs can change according to the destination address.

  • Every order is sent out with a text message and an email notification including a tracking number.

  • In-stock pieces and orders canceled within 14 days are eligible for a full refund.

  • If you would like to return an item from your order, please contact us
    at with your order information and within 14 days of receiving the item to arrange either an exchange or a full refund.

  • The item must be in their original condition, unworn, with all tags attached, and within 14 days from the date of the receipt of returned goods (for orders placed online) or the date of purchase if the item was purchased in store.

    Please consider using a trackable shipping service or purchasing shipping insurance, as we do not take responsibility for the shipping of the items to us, and are only responsible once your item has arrived to us.
    Refunds and returns

    Once we receive the returned package, we will inform you and will update you when we have issued a refund for the returned item. reserves the right to deny the return if the products do not meet policy requirements. accepts returns on domestic US web orders within 14 days from the delivery date but return shipping fees will be the responsibility of the customer.

    All returns must be returned by sending back directly to our studio in Tel Aviv. Refunds will be processed in the original form of payment within 5-9 business days for the value of the returned products.
    Please note that it may take up to an additional 10 days for the refund to appear on your account statement, depending on your credit issuer's processing time. Please email for questions or concerns regarding your return.

    ADI BENJO Studio and Showroom
    Tel Aviv, Israel 


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