Customer services
For styling consultation, you can also chat with us on WhatsApp through (IL) +972 523824244

Sunday-Friday, 08:00 am to 18:00 pm.

 

Our current carriers are 'Fetchy' and DHL Express,

Delivery with door to door service. 
Basic insurance is applied automatically to every delivery.

 

Domestic shipment (Israel) delivery within 2-3 Days. 

International shipment 3-5 Days.

 

We are unable to re-route packages once they have been shipped.
Delivery times do not include weekends or holidays.
We are unable to deliver to PO box addresses.

All items are quality assured and checked for any faults before shipping.
If you have any concerns or questions when receiving your shipments,
please email  
info@adibenjo.com.


Shipping & Returns 

  • Shipping costs can change according to the destination address, Shipping cost will appear on your checkout, Before submitting your order.

  •  we ship worldwide.

  • International shipments - Taxes and duties may be applied on delivery, depend on destination regulations.
    Taxes and duties payment is the responsibility of the costumer.

  • Every order is sent out with an email notification including all order information and a tracking number.

  • If you would like to return an item from your order, please contact us at info@adibenjo.com or through our WhatsApp number with your order information and within 48 hours of receiving the item to arrange either an exchange or a full refund.

  • The item must be in their original condition, unworn, with all tags attached.
    Return shipping fees will be the responsibility of the customer. All Adibenjo.com returns must be returned by sending back directly to our studio (please email info@adibenjo.com for returning address). Please consider using a trackable shipping service or purchasing shipping insurance, as we do not take responsibility for the shipping of the items to us, and are only responsible once your item has arrived to us.

  • Once we receive the returned package, we will inform you and will update you when we have issued a refund for the returned item.Adibenjo.com reserves the right to deny the return if the products do not meet policy requirements.

  •  Refunds will be processed in the original form of payment within 5-9 business days for the value of the returned products.
    Please note that it may take up to an additional 10 days for the refund to appear on your account statement, depending on your credit issuer's processing time.

Please email info@adibenjo.com for questions or concerns regarding your return.

ADI BENJO - Additional services

1. Standard customizing - starting from $55.
Pieces will be customized to your choice of: fabric type, color, and garments length.

For any additional requests, please email us.
We are here to customize the garment to your needs.

2. Non-standard customizing - starting from $800.
We can apply other design changes to all of our pieces for an additional cost.

3. Bespoke - starting from $2,500
If you love our style but haven't found exactly what you want, we offer a fully bespoke service to create your dream piece. This includes design consultations with Adi, detailed sketching, and fabric selection, (followed by fittings and final alterations, if required). All custom pieces (bespoke) or pieces that have been altered and personalized are not eligible for a refund or exchange. Such sales are final.


ADI BENJO Studio
Tel Aviv, Israel 

FIND US HERE

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© 2020 Adi Benjo  I  All rights reserved  I Tel Aviv